I haven't found any links or references to your bug tracker so I must assume there isn't one.
The advantage of a bug tracker is it can be used to list all active bugs, who iss working on them, what progress there is, and any info that could help, as well as who it may affect. It's also a logical place to put feature requests, and you can merge and separate reports to prevent duplicates. It also serves as a central palce to send patches too.
You can then generate road maps and change logs and other statistics. As a result bug fixing is faster and more productive, less time is wasted, and users can be asked for more feedback directly.
Examples of bug trackers include:
Mantis should be very easy to set-up. Trac is better/prettier but it's much harder to install.
