I've encountered this before.
To wipe it out, you have to use a program called HiJackThis.
Beware though, if not used properly you can destroy your computer.
I used Firefox to look up how to wipe the virus out.
If you want, I can go on a search to find out the site that helped me destroy the virus.
Is there some way you can go onto someones computer, and do things without being at their computer physically?
Don't bother with malwarebytes, it doesn't work.
And if you download HijackThis, it has to be called iexplore.com.